Refund and cancellation policy

This policy sets out when and how an order placed with Multivant LLC may be refunded or cancelled.

Refunds

You may request a refund within 14 days of payment.

• Work has not started: we refund the full price.
• Work has started: we refund the part of the order that has not been completed. Completed work that matches the agreed scope is not refundable.
• Work does not match the agreed scope: we will correct it. If we are unable to, we refund the price of the affected work.
• We are unable to deliver: we refund the full price.

Requests made after 14 days are considered individually.

How to ask

Send an email to multivant@outlook.com from the address used at checkout, quoting your order number (it begins with MVT-) and briefly describing the reason.

How long it takes

We respond within two business days. Approved refunds are issued to the original payment method through the provider you paid with (Stripe or Square). Your bank or card issuer typically takes 5 to 10 business days to show the credit on your statement.

Returns

Everything we sell is a service delivered electronically, so there is nothing to ship back. A refund replaces a return.

Cancellations

• Subscriptions: we do not sell subscriptions, so there is nothing recurring to cancel. Each order is a single payment for a defined scope.
• Before you pay: you can leave checkout at any time and you are not charged. An unpaid checkout expires on its own after 30 minutes.
• After you pay: you can cancel by writing to us. If work has not started we refund in full; if it has, the refund rules above apply.

Chargebacks

Please contact us before disputing a charge with your bank. We resolve genuine problems promptly, and a refund normally reaches you sooner than a dispute.

Contact

Multivant LLC
2250 E 12th Street
Lehigh Acres, FL 33972
multivant@outlook.com
+1 239 746 8840