Customer care and sales
Customer Care
Email, chat and ticket responses with consistent tone and turnaround.
$280
10-hour support block
FAQ and Help Page Writing
We write clear answers to your customers' most common questions and format them as a help page.
What we need from youYour common questions and policies.
What you receiveA help page ready to publish.
Overview
We write clear answers to your customers' most common questions and format them as a help page.
Replies and follow-ups use the policies and wording you provide. Anything outside them is passed to you.
Who it is for
Businesses that get the same questions every day.
What is included
- Up to twenty questions and answers
- Plain, consistent language
- Formatted for your website
Typical uses
- A new help centre
- Fewer repeat enquiries
How it works
- Order and send your policies, wording and examples.
- We confirm how we will work with you.
- We complete the work and flag anything outside the guidelines.
- We send a short summary of what was done.
Your information
Any account access you share is used only for the work you ordered. Please remove it when the work is complete. Send passwords only through the secure method we agree with you, never in a plain email.
Summary
| Service | FAQ and Help Page Writing |
|---|---|
| Price | $149.00 USD, one-time payment (up to 20 answers) |
| Timing | Work starts within 2 business days of payment. Usually ready within 7 business days. |
| Delivery | By email, as described above. Delivery policy |
| Refunds | Within 14 days of payment. Refund policy |
| Support | By email or telephone. Contact details |
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